Frequently Asked Questions
Q: How long does it take for my furniture to be delivered?
A: We typically deliver furniture within 5 to 10 days after order confirmation. Delivery times may vary depending on your location and the specific product. Some items may require scheduled delivery. To check your delivery status, please visit our Order Tracking Page or contact our customer service.
Q: I have an issue with my product and want to return or exchange it. What should I do?
A: If you encounter any problems with your product or are not satisfied, you can request a return or exchange within 14 days of receiving the item. Here’s how you can proceed:Fill out the form on our Return and Exchange Request Page.Our customer service will review your request and provide instructions on how to proceed.Please pack the product in its original condition and use the return label provided.For more details, please visit our Return and Exchange Policy Page.
Q: How do I care for and clean my furniture?
A: To ensure the longevity of your furniture, we recommend the following care and maintenance tips:Wood Furniture: Dust with a soft cloth regularly and apply furniture oil periodically. Avoid moisture and direct sunlight.Fabric Furniture: Removable covers can be machine washed according to the care label instructions. Use a vacuum cleaner with a fabric brush attachment for regular cleaning.Leather Furniture: Clean with a leather-specific cleaner and condition the leather regularly with a suitable conditioner.For more detailed care instructions, please refer to our Furniture Care Guide.These FAQs are designed to assist customers by providing quick answers to common questions, improving customer service efficiency, and enhancing the overall shopping experience.
Q: What payment methods do you accept, and is it safe to shop on your website?
A: We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Our website uses secure encryption technology to ensure that your payment information is protected. Shopping on our website is safe, and we are committed to providing a secure and trustworthy shopping experience for our customers. For more information, please visit our Payment and Security Page.